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Privacy policy
Privacy Policy
Last Updated: 09-09-2026
At Urban Asthetic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, contact us, or use any of our services.
By using Urban Asthetic, you agree to the practices described in this Privacy Policy.
1. About Urban Asthetic
Urban Asthetic is an online store offering skincare, hair care, superfoods, wellness, and personal care products.
For the purpose of this Privacy Policy, “Urban Asthetic,” “we,” “us,” and “our” refer to the business operating this website.
Website: https://urbanasthetic.com/
Email: weurbanasthetic@gmail.com
WhatsApp: +91-9296934923
Business Address: Anandpuri, West Boring Canal Road, Patna, Bihar – 800001, India
2. Information We Collect
We may collect different types of information depending on how you interact with our website.
A. Information You Provide Directly
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website, you may provide information such as:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- City, state and PIN code
- Order details
- Product preferences
- Information provided when contacting customer support
- Feedback, reviews, or other information you voluntarily submit
We only collect information that is reasonably necessary to provide our services and process your requests.
3. Payment Information
When you make a purchase, your payment may be processed through third-party payment providers.
Depending on the payment method you choose, you may be asked to provide payment information such as:
- Credit or debit card details
- UPI information
- Net banking information
- Wallet information
- Other payment-related details
Urban Asthetic does not intentionally store your complete card, UPI, or banking credentials on its own servers. Payment information is generally processed securely by the relevant payment gateway or financial institution.
Your use of third-party payment services may also be subject to their respective privacy policies and terms.
4. Information Collected Automatically
When you visit our website, certain information may automatically be collected through cookies, pixels, analytics tools, and similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Products viewed
- Search queries
- Time spent on pages
- Referring website
- Approximate location based on IP address
- Date and time of website visits
- Website interaction data
This information helps us understand how visitors use our website and improve the shopping experience.
5. Cookies and Similar Technologies
Urban Asthetic may use cookies and similar technologies to provide and improve website functionality.
Cookies may help us:
- Remember items in your shopping cart
- Keep you signed in
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Measure marketing campaigns
- Provide relevant product recommendations or advertisements
- Improve website security
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website, including shopping-cart or checkout functionality.
6. How We Use Your Information
We may use the information we collect for the following purposes:
Order Processing
To:
- Process and confirm your orders
- Arrange payment processing
- Prepare and ship products
- Provide order updates
- Handle cancellations, returns, refunds, and exchanges
- Provide customer support
Customer Communication
We may use your contact information to communicate with you regarding:
- Orders
- Delivery
- Payment issues
- Returns and refunds
- Customer support requests
- Important service updates
Website Improvement
We may use information about website usage to:
- Improve website functionality
- Improve navigation
- Improve product listings
- Understand customer preferences
- Identify technical issues
- Improve our overall shopping experience
Marketing
Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send:
- Product updates
- Offers and discounts
- Promotional communications
- New product announcements
- Special campaigns
You may unsubscribe from promotional communications at any time.
7. Sharing of Your Information
We do not sell your personal information to third parties.
However, we may share necessary information with trusted service providers who help us operate our business.
These may include:
Payment Service Providers
Payment information may be shared with payment processors to securely process your transaction.
Shipping and Logistics Partners
Your name, phone number, shipping address, and order details may be shared with delivery partners to fulfill your order.
Technology and Website Providers
Information may be processed by service providers that help us operate:
- Our ecommerce platform
- Website hosting
- Analytics
- Website security
- Customer support
- Marketing tools
Legal and Regulatory Authorities
We may disclose information when required to:
- Comply with applicable laws
- Respond to lawful requests
- Protect our legal rights
- Investigate fraud or misuse
- Prevent security threats
- Protect customers or the public
We only share information that is reasonably necessary for the relevant purpose.
8. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, marketing, customer support, advertising, or other business functions.
These third parties may process information according to their own privacy policies.
Urban Asthetic does not control the privacy practices of independent third-party service providers.
We encourage you to review the privacy policies of any third-party services you use through our website.
9. Order and Transaction Information
When you place an order, we may retain information related to the transaction, including:
- Order number
- Products purchased
- Product quantities
- Order value
- Shipping information
- Billing information
- Payment status
- Delivery status
- Return or refund information
- Customer communication relating to the order
This information may be retained for customer service, accounting, legal, tax, fraud prevention, and business record purposes.
10. WhatsApp and Customer Support
If you contact Urban Asthetic through WhatsApp, phone, email, or another communication channel, we may collect and retain information you provide during that conversation.
This may include:
- Your name
- Phone number
- Order information
- Questions or complaints
- Product-related queries
- Return or refund information
We use this information to respond to your request and provide customer support.
11. Marketing Communications
If you choose to receive promotional communications from us, we may contact you through available communication channels such as:
- SMS
- Other permitted marketing channels
Marketing communications may include information about:
- New products
- Discounts
- Offers
- Sales
- Product recommendations
- Seasonal campaigns
You can opt out of promotional communications at any time.
Please note that even after opting out of marketing communications, we may still contact you regarding essential transactional matters such as an order, payment, delivery, return, or refund.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Processing orders
- Providing customer support
- Managing returns and refunds
- Maintaining business records
- Accounting and taxation
- Preventing fraud
- Resolving disputes
- Complying with legal obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.
14. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise concerns about how your information is handled
To exercise a privacy-related right, you can contact us using the information provided below.
15. Children's Privacy
Our website is not intentionally designed to collect personal information from children.
We do not knowingly request or collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.
16. External Links
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
Once you leave the Urban Asthetic website, the privacy practices of those third parties are governed by their own policies.
We are not responsible for the privacy practices, content, security, or policies of external websites.
17. Fraud Prevention and Security Monitoring
We may use information collected through our website to detect, prevent, and investigate:
- Fraudulent transactions
- Suspicious activity
- Unauthorized access
- Abuse of promotional offers
- Website misuse
- Security incidents
We may share relevant information with payment providers, logistics partners, technology providers, or authorities where reasonably necessary to protect our business and customers.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Payment or shipping services
- Applicable laws
- Privacy and security practices
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.
Urban Asthetic
Email: weurbanasthetic@gmail.com
WhatsApp: +91-9296934923
Address: Anandpuri, West Boring Canal Road, Patna, Bihar – 800001, India
For privacy-related requests, please include sufficient information for us to understand and respond to your request.
20. Consent
By using the Urban Asthetic website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
Urban Asthetic reserves the right to update this policy whenever necessary.
