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Terms of service
Terms of Service
Last Updated: 09-09-2026
Welcome to Urban Asthetic. These Terms of Service (“Terms”) govern your access to and use of the Urban Asthetic website, products, services, and related features.
By accessing or using our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. About Urban Asthetic
Urban Asthetic operates an online ecommerce store offering skincare, hair care, superfoods, wellness, and personal care products.
Website: urbanasthetic.com
Email: weurbanasthetic@gmail.com
WhatsApp: +91-9296934923
Address: Anandpuri, West Boring Canal Road, Patna, Bihar – 800001, India
In these Terms, “Urban Asthetic,” “we,” “us,” and “our” refer to Urban Asthetic, while “you” and “your” refer to the person accessing or using our website.
2. Acceptance of Terms
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide to us is accurate and complete.
- You will use the website only for lawful purposes.
- You will comply with these Terms and applicable laws.
We reserve the right to refuse service, cancel accounts, or restrict access where we reasonably believe these Terms have been violated.
3. Website Use
You agree not to use our website to:
- Violate any applicable law or regulation.
- Attempt unauthorized access to our website or systems.
- Interfere with website security or functionality.
- Introduce malicious software, viruses, or harmful code.
- Copy, reproduce, or distribute our website content without permission.
- Use automated systems to scrape or collect website information without authorization.
- Place fraudulent or unauthorized orders.
- Misuse discount codes, promotional offers, or other benefits.
We reserve the right to restrict or terminate access to users who misuse our website.
4. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information displayed on our website are accurate.
However:
- Product images may vary slightly from the actual product due to lighting, photography, packaging changes, or screen settings.
- Product packaging may change from time to time.
- Availability may change without prior notice.
- We may correct errors or update product information whenever necessary.
We reserve the right to modify, discontinue, or limit the availability of any product at any time.
5. Skincare, Wellness and Product Information
Products sold through Urban Asthetic may include skincare, hair care, nutrition, wellness, and personal care products.
Product descriptions and information provided on our website are intended for general informational purposes.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated and legally permitted.
Customers should:
- Read product labels and instructions before use.
- Follow recommended usage instructions.
- Check product ingredients before purchasing.
- Discontinue use if irritation or an adverse reaction occurs.
- Consult a qualified healthcare professional when appropriate.
If you have allergies, sensitivities, existing health conditions, or are taking medication, consult an appropriate healthcare professional before using relevant products.
6. Pricing
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to:
- Change product prices.
- Correct pricing errors.
- Modify discounts or promotional offers.
- Withdraw offers.
- Limit promotional purchases.
If an obvious pricing or technical error results in an incorrect order price, we may contact you before processing the order.
If we are unable to reach you or the corrected price is not accepted, the order may be cancelled and any eligible payment may be refunded.
7. Orders
When you place an order, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation through available communication channels.
An order is subject to acceptance and product availability.
We reserve the right to cancel or refuse an order in situations including:
- Product unavailability
- Incorrect pricing
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Shipping limitations
- Duplicate or unusually large orders
- Technical errors
- Violation of promotional terms
If we cancel an order that has already been paid for, we will process an applicable refund through the relevant payment method or process.
8. Customer Information
You are responsible for providing accurate information when placing an order.
This may include:
- Full name
- Mobile number
- Email address
- Shipping address
- Billing information
- PIN code
- Other information required for order processing
Urban Asthetic is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
9. Payment
We may provide multiple payment methods, including available online payment options and Cash on Delivery (COD), depending on location and order eligibility.
Online payments may be processed through third-party payment providers.
Urban Asthetic does not guarantee that every payment method will be available for every order.
Payment may be declined, reversed, or require additional verification by the relevant payment provider.
10. Cash on Delivery
Where COD is available, additional eligibility conditions may apply.
We reserve the right to restrict COD availability based on factors such as:
- Delivery location
- Previous order history
- Order value
- Product availability
- Fraud prevention measures
- Courier limitations
Customers placing COD orders are expected to accept and receive the order at the provided delivery address.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.
11. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe communicated on our website or during the checkout process.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational delays
- Remote-area restrictions
- Unforeseen circumstances
Estimated delivery times are not guaranteed unless specifically stated otherwise.
Once an order has been handed over to the delivery partner, delivery may be subject to the courier's operational processes.
12. Delivery Attempts
Customers are responsible for being available to receive their orders or providing appropriate delivery instructions where possible.
If delivery fails because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept the order
- Multiple failed delivery attempts
- Other customer-related reasons
additional shipping charges or other conditions may apply to a subsequent delivery, where applicable.
13. Order Cancellation
Cancellation requests may be accepted only before the order has been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible through our available customer support channels.
We cannot guarantee that every cancellation request will be successful.
14. Returns and Exchanges
Returns and exchanges are subject to our Return Policy.
Before returning a product, customers should review the applicable return eligibility requirements.
Products may need to meet certain conditions, such as:
- Being unused
- Being unopened
- Remaining in original packaging
- Including required accessories or components
- Being accompanied by appropriate order information
Certain products may not be eligible for return due to hygiene, safety, consumable, or other applicable restrictions.
Please refer to our Return Policy for complete details.
15. Damaged or Incorrect Products
If you receive:
- A damaged product
- An incorrect product
- A missing product
- A product with a significant packaging issue
please contact our customer support team as soon as reasonably possible.
We may request photographs, videos, order details, packaging information, or other evidence to investigate the issue.
Resolution may include replacement, refund, or another appropriate solution depending on the circumstances and applicable policy.
16. Refunds
Where a refund is approved, it will generally be processed through the applicable payment method or according to our refund procedures.
The time taken for the refunded amount to appear in your account may depend on:
- Payment provider
- Bank
- Card issuer
- UPI provider
- Other financial institution
Urban Asthetic is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.
17. Promotions and Discount Codes
From time to time, Urban Asthetic may offer:
- Discount codes
- Percentage discounts
- Product offers
- Combo offers
- Free gifts
- Limited-time promotions
- Other promotional benefits
Each promotion may have specific eligibility conditions.
Unless otherwise stated:
- Promotions cannot be combined.
- Promotional offers cannot be exchanged for cash.
- Offers may be limited to one use per customer/order.
- We may change or withdraw promotions without prior notice.
- Discount codes may have expiry dates or usage limits.
Urban Asthetic reserves the right to cancel promotional benefits obtained through misuse, fraud, or technical errors.
18. Intellectual Property
All content available on the Urban Asthetic website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Website designs
- Text
- Product descriptions
- Icons
- Videos
- Layouts
- Software
- Other visual or written materials
may be owned by or licensed to Urban Asthetic and may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
19. User Reviews and Content
If you submit a product review, image, comment, testimonial, feedback, or other content to Urban Asthetic, you agree that you have the right to submit that content.
You grant Urban Asthetic permission to use, reproduce, display, publish, and distribute such content for legitimate business and promotional purposes, subject to applicable law.
You must not submit content that:
- Is false or misleading
- Violates another person's rights
- Contains offensive or unlawful material
- Contains malicious code
- Infringes intellectual property rights
- Contains unauthorized personal information
We reserve the right to remove or reject user-generated content that violates our policies.
20. Third-Party Services
Our website may use third-party services for:
- Payment processing
- Shipping and logistics
- Analytics
- Marketing
- Customer support
- Website hosting
- Security
- Other ecommerce functions
Your use of such services may also be subject to the terms and privacy policies of those third parties.
Urban Asthetic is not responsible for independent third-party services outside our reasonable control.
21. Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:
- Available
- Error-free
- Uninterrupted
- Completely secure
- Free from technical issues
The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, or circumstances outside our control.
22. Limitation of Liability
To the extent permitted by applicable law, Urban Asthetic will not be responsible for indirect, incidental, consequential, or special losses arising from your use of the website or products.
This may include losses resulting from:
- Website interruptions
- Technical failures
- Third-party service failures
- Delivery delays outside our reasonable control
- Unauthorized access despite reasonable security measures
- Incorrect information supplied by the customer
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable law.
23. Force Majeure
Urban Asthetic will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include:
- Natural disasters
- Floods
- Fires
- Epidemics or pandemics
- Government restrictions
- Strikes
- War
- Civil disturbances
- Transportation disruptions
- Courier disruptions
- Internet or infrastructure failures
- Other unforeseen events
Where reasonably possible, we will take appropriate steps to minimize the impact of such events.
24. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have read our Privacy Policy.
25. Changes to These Terms
Urban Asthetic may update these Terms from time to time.
Changes may be made to reflect:
- Changes in our business
- New products or services
- Changes to website functionality
- Changes in payment or shipping processes
- Changes in applicable laws
- Other operational requirements
The updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
26. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
[Add the final agreed jurisdiction/court location after confirming with the business/legal advisor.]
27. Contact Us
If you have any questions regarding these Terms, your order, or our services, you can contact us:
Urban Asthetic
Email: weurbanasthetic@gmail.com
WhatsApp: +91-9296934923
Address: Anandpuri, West Boring Canal Road, Patna, Bihar – 800001, India
Agreement
By accessing or using the Urban Asthetic website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Thank you for choosing Urban Asthetic.
