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Refund policy
Return & Refund Policy
Last Updated: 09-09-2026
At Urban Asthetic, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
This Return & Refund Policy explains the conditions under which products purchased from urbanasthetic.com may be returned, replaced, or refunded.
By placing an order with Urban Asthetic, you agree to the terms of this policy.
1. Eligibility for Returns
A return, replacement, or refund request may be considered in situations including:
- You received a damaged product.
- You received the wrong product.
- A product is missing from your order.
- You received a defective product.
- The product received is materially different from what was ordered.
- The product has been damaged during transit.
Products must generally be unused, unopened, and in their original packaging, unless the issue is related to damage, defect, or an incorrect product received.
All return requests are subject to verification and approval by Urban Asthetic.
2. Products That May Not Be Eligible for Return
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.
This may include:
- Skincare products that have been opened or used
- Hair care products that have been opened or used
- Personal care products
- Sexual wellness products
- Supplements and wellness products
- Food, superfoods, and nutrition products
- Products with broken seals
- Products without their original packaging
- Products damaged after delivery due to customer handling
Exceptions may apply where the product was received damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.
3. Return Request Period
Return or replacement requests should be submitted within [X days] of delivery.
Please contact Urban Asthetic as soon as possible after receiving your order if you identify any issue.
Requests submitted after the applicable return period may not be accepted unless required by applicable law.
Important: Replace [X days] with your actual Shopify return window before publishing this policy.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Order number
- Photographs of the outer packaging
- Photograph of the shipping label
- Photographs of the damaged product
- Unboxing video, where available
- Description of the issue
We may review the evidence and coordinate with our logistics partner before approving a replacement or refund.
5. Wrong Product Received
If you receive a product different from the one you ordered, please contact us with:
- Order number
- Product received
- Product originally ordered
- Photographs of the product
- Shipping label/package photographs
After verification, we may arrange an appropriate resolution, which may include replacement, return, or refund.
6. Missing Product
If an item appears to be missing from your order, please contact our customer support team.
We may verify the:
- Order details
- Packing information
- Shipment details
- Delivery information
If the missing item is confirmed, we may arrange a replacement or refund, as appropriate.
7. Defective Products
If you believe that a product is defective, please contact us with details of the issue.
Depending on the product and circumstances, we may request photographs, videos, batch information, packaging details, or other relevant information.
After verification, Urban Asthetic may offer:
- Replacement
- Refund
- Another appropriate resolution
The final resolution will depend on the nature of the issue and applicable policy.
8. Change of Mind / Unwanted Products
Returns due solely to a change of mind may be subject to our return eligibility requirements.
For hygiene-sensitive, consumable, personal-care, wellness, food, or opened products, returns may not be accepted once the product has been opened or used.
Please contact us before sending any product back. Do not ship a product to us without receiving return instructions from our team.
9. Return Conditions
If a return is approved, the product may need to satisfy the following conditions:
- Product should be unused where applicable.
- Product should be unopened where applicable.
- Original packaging should be retained.
- Labels, seals, and other product components should remain intact.
- Any included accessories or promotional items should be returned where applicable.
- The product should not have been damaged through customer misuse or improper storage.
Urban Asthetic reserves the right to reject a return if the product does not meet the applicable return conditions.
10. Return Shipping
For approved returns resulting from an incorrect, damaged, or defective product received, Urban Asthetic may arrange or provide return instructions depending on the circumstances.
For other return requests, applicable shipping or handling charges may apply.
Return shipping arrangements will be communicated to the customer after the return request has been reviewed.
11. Return Process
To request a return or replacement:
Step 1 — Contact Us
Contact Urban Asthetic through:
WhatsApp: +91-9296934923
Email: weurbanasthetic@gmail.com
Please include:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for return
- Photos/videos where applicable
Step 2 — Verification
Our team will review the request and may ask for additional information or images.
Step 3 — Approval
If the request is approved, we will provide instructions regarding the return, replacement, or refund.
Step 4 — Resolution
Once the returned product is received and/or the issue is verified, we will process the applicable replacement or refund.
12. Refunds
If a refund is approved, the refund amount will generally be processed through the applicable payment method or according to our refund procedures.
The final refund amount may depend on:
- Product eligibility
- Reason for return
- Applicable shipping charges
- Promotional discounts
- Refund conditions
- Payment method
For prepaid orders, eligible refunds will generally be processed to the original payment method where possible.
13. Cash on Delivery Orders
For COD orders, no online payment may have been collected at the time of order.
If an eligible COD order qualifies for a refund, we may request appropriate bank account, UPI, or other payment information necessary to process the refund.
Customers should provide accurate refund information.
Urban Asthetic will not be responsible for delays or failed transfers resulting from incorrect information provided by the customer.
14. Refund Processing Time
Once a refund is approved, the time required for the amount to reflect in your account may vary depending on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Financial institution
Urban Asthetic will initiate the refund according to the applicable process, but the final crediting time may depend on the relevant financial institution.
15. Promotional Offers and Discounts
If a product was purchased using a discount, coupon, combo offer, free gift, or other promotion, the refund may be calculated according to the terms of that promotion.
Where applicable, returning one item from a promotional bundle may affect the promotional discount or eligibility.
Free gifts associated with an order may also need to be returned where applicable.
16. Non-Returnable Situations
A return or refund request may be rejected where:
- The return period has expired.
- The product has been used or opened when the product is not eligible for an opened return.
- The product has been damaged due to customer misuse.
- The product is missing its original packaging or required components.
- The product has been altered or tampered with.
- The customer cannot provide sufficient order information.
- The issue does not qualify under this Return & Refund Policy.
- The product was purchased through an unauthorized source.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
17. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
If an order has already been processed, packed, or shipped, cancellation may no longer be possible.
Once dispatched, the order may be subject to our return/refund process instead.
18. Exchange / Replacement
Where an exchange or replacement is approved, availability of the replacement product will be subject to stock availability.
If the same product is unavailable, Urban Asthetic may offer another appropriate resolution, such as a refund, subject to the circumstances and applicable policy.
19. Products Damaged After Delivery
Urban Asthetic will generally not be responsible for damage caused after delivery due to:
- Improper storage
- Incorrect usage
- Mishandling
- Exposure to unsuitable conditions
- Modification of the product
- Failure to follow product instructions
Please follow the usage and storage instructions provided with the product.
20. Product Reactions or Sensitivity
Urban Asthetic products may contain ingredients that may not be suitable for every individual.
Customers should review the ingredient information and product instructions before use.
If you experience irritation, discomfort, or an unexpected reaction, discontinue use and consult an appropriate healthcare professional where necessary.
Product sensitivity or personal preference alone does not automatically qualify a product for return or refund.
21. Contact Us
For return, replacement, or refund-related queries, please contact:
Urban Asthetic
Email: weurbanasthetic@gmail.com
WhatsApp: +91-9296934923
Address:
Anandpuri, West Boring Canal Road,
Patna, Bihar – 800001, India
When contacting us, please provide your order number so that we can locate your order quickly.
22. Policy Updates
Urban Asthetic may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, logistics processes, or applicable requirements.
