Shipping Policy

Last Updated: 09-09-2026

At Urban Asthetic, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with Urban Asthetic, you agree to the terms outlined below.

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1. Shipping Coverage

We currently offer delivery across India, subject to serviceability of the delivery address and availability of our logistics partners.

Some remote or restricted locations may have limited delivery availability.

If your PIN code is not serviceable, we may contact you to discuss available options or cancel the order where delivery is not possible.

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2. Order Processing

Once you place an order successfully, our team begins processing it.

Order processing may include:

• Order verification
• Payment confirmation
• Product quality checks
• Packaging
• Shipping label generation
• Handover to our delivery partner

Orders are generally processed as soon as reasonably possible after successful order placement.

Processing time may vary depending on product availability, order volume, weekends, public holidays, promotional periods, or other operational circumstances.

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3. Shipping and Delivery Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as:

• Order value
• Delivery location
• Shipping method
• Product type
• Courier availability

If a free-shipping offer is active, its eligibility requirements will be displayed on the website or promotional communication.

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4. Estimated Delivery Time

Delivery time depends on your location, courier service, and other operational factors.

Estimated delivery timelines may vary between different locations in India.

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are estimates and are not guaranteed.

Delays may occur because of:

• Courier operational issues
• Weather conditions
• Public holidays
• High order volumes
• Incorrect address information
• Remote-area delivery
• Transportation disruptions
• Natural events
• Government restrictions
• Other circumstances beyond our reasonable control

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5. Order Tracking

Once your order has been dispatched, tracking information may be provided through available communication channels.

Depending on the shipping partner, you may be able to track your shipment using the tracking or AWB number provided to you.

Tracking information may take some time to become active after the shipment is handed over to the courier.

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6. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

• Your shipping address is correct.
• Your phone number is reachable.
• Someone is available to receive the order.
• Any required delivery instructions are provided accurately.

If delivery fails because of an incorrect address, incorrect contact information, customer unavailability, or refusal to accept the package, additional delivery conditions or charges may apply.

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7. Incorrect Shipping Address

Customers are responsible for providing accurate delivery information.

Please carefully verify your:

• Name
• Mobile number
• House/Flat number
• Street/locality
• City
• State
• PIN code

If you notice an incorrect address after placing your order, contact us immediately.

We will try to update the address before dispatch where possible. However, we cannot guarantee that changes can be made once an order has been processed or shipped.

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8. Delayed Orders

Although we work with our logistics partners to deliver orders on time, delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us with your order details.

We may coordinate with the delivery partner to investigate the shipment status.

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9. Lost or Missing Shipments

If tracking information indicates that your shipment has been delivered but you have not received it, please contact us as soon as possible.

We may request information such as:

• Order number
• Registered mobile number
• Delivery address
• Tracking details
• Confirmation of non-receipt

We may coordinate with the logistics partner to investigate the issue.

Resolution will depend on the findings of the courier investigation and applicable circumstances.

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10. Damaged Packages

Please inspect the package when you receive it.

If the package appears significantly damaged, tampered with, or opened, please document the condition of the package where possible and contact Urban Asthetic customer support.

For damaged-product claims, we may request:

• Photographs of the outer package
• Photographs of the shipping label
• Photographs/videos of the product
• Order number
• Other information necessary to investigate the issue

Please refer to our Return Policy for information regarding replacement, return, or refund eligibility.

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11. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide:

• Order number
• Product received
• Product expected
• Photographs/videos where applicable
• Packaging and shipping-label details

Our team will review the issue and provide an appropriate resolution according to our policies.

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12. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability may depend on:

• Delivery PIN code
• Order value
• Product availability
• Courier serviceability
• Previous order history
• Fraud-prevention measures

We reserve the right to restrict or disable COD for certain orders or locations.

Customers placing COD orders are expected to accept and receive the shipment at the provided delivery address.

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13. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer wish to receive a dispatched order, please contact our support team.

Any return, refund, or applicable shipping-related charges will be handled according to our Return and Refund Policy.

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14. Multiple Products in One Order

Where an order contains multiple products, Urban Asthetic may ship the products together or separately depending on product availability, warehouse processing, packaging requirements, or logistics considerations.

If products are shipped separately, applicable tracking information may be provided separately.

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15. Promotional Periods

During major sales, promotional campaigns, festivals, or high-demand periods, order processing and delivery may take longer than usual.

Examples may include:

• Sitewide sales
• Special discounts
• Festive promotions
• New product launches
• Limited-time campaigns

We appreciate your patience during such periods.

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16. Remote and Non-Serviceable Areas

Certain PIN codes may have limited or no courier service.

If we are unable to deliver to the address provided, we may contact you to request an alternative serviceable address.

If delivery cannot be arranged, the order may be cancelled and an applicable refund may be processed for prepaid orders.

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17. Delivery Delays Beyond Our Control

Urban Asthetic is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Floods
• Fires
• Strikes
• Transportation disruptions
• Government restrictions
• Public emergencies
• Courier disruptions
• Technical or infrastructure failures
• Other unforeseen circumstances

We will make reasonable efforts to assist customers and coordinate with the delivery partner when such situations occur.

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18. Contact Us

For shipping-related questions, order tracking, delivery issues, or other concerns, please contact us.

Urban Asthetic

Email: weurbanasthetic@gmail.com

WhatsApp: +91-9296934923

Address:
Anandpuri, West Boring Canal Road,
Patna, Bihar – 800001, India

When contacting us about an order, please provide your order number so that we can assist you more quickly.

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19. Policy Updates

Urban Asthetic may update this Shipping Policy from time to time to reflect changes in our shipping processes, logistics partners, business operations, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.